Press Releases

April 4, 2025 (Dallas, TX) – On February 6, 2025, Metrocare became aware of an unauthorized data sharing event containing the protected health information (PHI) of 553 clients. A Metrocare employee sent emails, that included PHI, outside the Metrocare network to a non-Metrocare email.  The emails were encrypted and shared, without permission from Metrocare, to the network of another healthcare provider, with whom the individual was also employed. Our investigation determined that the unauthorized disclosures occurred between June 4, 2023 to the discovery date of February 6, 2025. The PHI disclosed was limited to first and last names, Medical Record Numbers (MRN), State Identification Numbers (SID), and the admission and discharge dates for services with Metrocare. We thoroughly investigated this incident and worked with the other healthcare provider to ensure that any client information was removed from all of their servers. There is no evidence that the PHI shared between the two email addresses was used in any way by anyone other than the one employee authorized to have the information.

December 4, 2024 (Dallas, TX) – Metrocare, the largest provider of mental health services in North Texas, is pleased to announce the opening of its newest mental health clinic, Metrocare Elam Family Mental Health Clinic, on Monday, December 2. Located at 9209 Elam Road, Dallas, TX, this new clinic will serve the serve the residents of southeastern Dallas, Balch Springs, Pleasant Grove, Wilmer, Hutchins, Seagoville, Mesquite and other nearby communities in Dallas County, specifically addressing an area identified in thorough analysis and needs assessment of gaps in available services. This new facility will offer a comprehensive range of behavioral health services for children, adolescents, and adults, marking another milestone in Metrocare’s commitment to improving access to mental health care across Dallas County.

September 9, 2024 (Dallas, TX) – Metrocare, a leading provider of mental health services in Dallas County, celebrates a milestone moment with the award of $655,000 from the Health and Human Services Commission (HHSC) under the Thriving Texas Families Program Pilot Project. This significant funding will support Metrocare’s Flourishing Families, a program aimed at enhancing the health and well-being of families and children in the community.

Flourishing Families is strategically tailored to support pregnant women, biological fathers of unborn children, and parents or caregivers of children from birth to three years old. By offering localized, personalized assistance, the program addresses critical needs such as medical concerns, social support, and access to community resources. Ultimately, it seeks to elevate both the physical and mental health of caregivers and children alike. To date, we’ve served nearly 330 families through the Flourishing Families program.

June 24, 2024 (Dallas, TX) – Metrocare, the leading provider of mental health services in Dallas County, is proud to announce the launch of its innovative Healthy Transitions Program. This transformative initiative addresses crucial gaps in mental health support for transitional age youth (ages 15-21) in Dallas County, providing a vital lifeline for those with, or at risk of, serious mental illness.

The Healthy Transitions Program, developed by Metrocare in collaboration with the Substance Abuse and Mental Health Services Administration (SAMHSA), is a comprehensive System of Care (SOC) designed to prepare transitional age youth for a healthy transition to adulthood. This includes assistance with employment, financial planning, social supports, parental skills, housing, and more. By focusing on the unique needs of this vulnerable population, Metrocare aims to improve outcomes and expand access to vital mental health services countywide.

June 3, 2024 (Dallas, TX) – Metrocare, in collaboration with the City of Dallas, is thrilled to announce the commencement of the Dallas Heals campaign, a comprehensive mental health education and outreach initiative. Dallas Heals is aimed at serving the most vulnerable and marginalized communities in Dallas, who have historically had cultural, financial, and systemic barriers affecting their access to necessary and quality mental health care.

The Dallas Heals campaign comes at a crucial time as Texas grapples with multiple health crises, including the emergence from the COVID-19 pandemic and a concerning lack of access to mental health care. According to Mental Health America’s 2023 State of Mental Health in America report, Texas ranks 3rd in the prevalence of mental illness but 46th in overall mental health, with last place in access to care. This situation is further exacerbated in Dallas County, where 21% of residents are uninsured, disproportionately impacting BIPOC communities.

May 15, 2024 (Dallas, TX) – Metrocare, the largest provider of mental health services in Dallas County, is witnessing an unprecedented surge in demand for mental health services, marking a historic milestone in its half-century history. In response to the escalating demand, Metrocare has embarked on a groundbreaking initiative with its new Mental Health and Disability Innovation Center at Hillside Campus, located in Oak Cliff.

As the need for psychiatric care continues to rise, Metrocare remains steadfast in its commitment to addressing cultural, logistical, and financial barriers to quality mental health care, making it accessible for all. Just last year, Metrocare served a staggering 51,031 children, youth, and adults – with an average of 2,758 clinical encounters each day – regardless of their ability to pay. With the expansion of services at the new Hillside Campus, Metrocare’s capacity to serve the community will increase by 23%, which means roughly 13,000 more people can receive services annually, 5,000 of those being children.

March 22, 2024 (Dallas, TX) – Dallas county officials will soon begin a first of its kind training in Texas this month. Metrocare, in partnership with the Texas Council for Developmental Disabilities (TCDD), is embarking on a two-year long project, aimed at educating our local leaders on the barriers and biases towards individuals with Intellectual and Developmental Disabilities (IDD).  

Texas has the second-largest population of individuals living with disabilities. In fact, there are over 3.5 million Texans who have at least one disability, and over 1.3 million of those have a cognitive disability. Still, these individuals often attain less education, face higher levels of unemployment, and are unable to access the quality care they need. Right now, there are over 200,000 individuals (or over 160,000 unduplicated) currently sitting on Texas’ Interest Lists to receive support services. The next state with the highest number of people with IDD on waiting lists is South Carolina, with 29,867.

June 27, 2022 (Dallas, TX) – On Wednesday, June 22, Texas Council of Community Centers named Jill Martinez the winner of the Gladdie Fowler Outstanding Board Service Award at the 35th Annual Texas Council Conference. The award is given to an active or former member of a Board of Trustees for a Community Center who best exemplifies Gladdie Fowler’s exceptional spirit of servant leadership and enduring commitment to advocacy and support for the public mission of Centers.

As a vigorous advocate for voting rights, education, and mental health, Ms. Martinez served for over 10 years on the Metrocare Board of Trustees. During her board chair tenure, Metrocare made great strides while also facing extraordinary challenges, such as major organizational shifts, financial upheavals, and of course, the COVID-19 pandemic.“[Jill] has now retired from the Metrocare board after 11 years of the highest level of advocacy and commitment to those we serve. Her legacy at Metrocare and Dallas County is profound and fully cemented,” says Dr. John Burruss, CEO of Metrocare.

April 19^th, 2022 (Dallas, Texas) – Metrocare Services announces the expansion of a regional collaborative model nationally proven to improve maternal and infant health outcomes. Family Connects North Texas brings postpartum in-home nurse visits free of charge to any parent of a newborn delivering at Texas Health Presbyterian Hospital Dallas. The evidence-based program – tailored to address the highest, most urgent needs of parents with newborns in the hospital and afterward at home – is now available to parents of newborns at Margot Perot Center for Women and Infants at Texas Health Dallas.

February 1, 2022 (NEW YORK, N.Y.)—Holmusk, a leading global data science and health technology company building the world’s largest real-world evidence (RWE) platform for behavioral health, has signed an agreement with Metrocare Services based in Dallas, Texas on the use of real-world data to drive development of tools for improvements for mental health care. Metrocare Services is the largest provider of mental health and developmental disability services in North Texas, serving over 55,000 adults and children every year.

The United States’ Substance Abuse and Mental Health Services Administration (SAMHSA) granted Metrocare $1.7 million to implement an evidence-based trauma program for children and adolescents in Dallas County over the next five years. Metrocare is the only recipient in North Texas and one of five agencies across the entire State.

Addison, TX, April 13, 2021 – Today, the Steven A. Cohen Military Family Clinic at Metrocare, a not-for-profit philanthropic mental health care clinic that serves post-9/11 veterans and military families throughout North Texas, announced that it is now providing individual treatment to active duty service members.

Wednesday, March 31, 2021, at 11:30 a.m., Metrocare will host a ceremonial ribbon cutting and clinic tour of a new, state-of-the-art mental health clinic for Grand Prairie children and adults. The clinic will open its doors to patients Monday, April 5 at 8:00 a.m

Metrocare announces a $3,999,992 grant award from the U.S. Department of Health and Human Services’ Substance Abuse and Mental Health Services Administration (SAMHSA) for the expansion of Metrocare as a Certified Community Behavioral Health Clinic (CCBHC). A federal investment of this magnitude has massive implications for better access to best-in-class, integrated behavioral health care across Dallas County.

Today, as we reflect and remember the brave men and women who serve our country, Metrocare Services leads the way through the North Texas Collaborative for Veterans and Families, a partnership of five local veteran service organizations joining forces to expand access to best-in-class mental health care for North Texas veterans and their family members.

Metrocare Services today announced a monumental leap forward in behavioral health services for Dallas County. The Texas Department of Health and Human Services designated Metrocare as a Certified Community Behavioral Health Clinic (CCBHC), a national model creating the gold-standard of integrated behavioral health care.

(DALLAS, July 17, 2020) – Metrocare, the largest provider of mental and behavioral healthcare in Dallas County, said today the Center is bracing for increased calls for assistance because of spiraling Covid-19 cases in Dallas County, across Texas and the rest of the country.

An article recently published in the New England Journal of Medicine and co-authored by Carol North, M.D., medical director, Altshuler Center for Education & Research (ACER) at Metrocare, cites major stressors during COVID-19 as likely contributors for widespread emotional distress and increased risk for psychiatric illness.

Terry James praises Board’s leadership and CEO for commitment to mission; Resolution frees professionals to focus on COVID-19 crisis.

Largest provider of mental and behavioral healthcare augments services to community; professionals to be available to those who are anxious, depressed and fearful.

Texas Medical Board issues new rules allowing Metrocare and other providers to begin telehealth practice immediately. Metrocare clinics see unusual spike in walk-in traffic at area clinics.

Key mental and behavioral provider concerned about new contract cuts

Metrocare Names Kathryn “Tate” Ringer Chief Strategy Officer