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Metrocare has been caring for people for 50 years.

1.9 million Texans live with a serious and persistent mental illness

6.4 million Texans have a mental illness and would benefit from treatment

Last year, nearly 50,000 adults received services from Metrocare

Last year, 15,000 children received care from Metrocare

70% to 80% of parents with a child with autism will get divorced

40% of children with autism do not talk at all

Autism impacts more children than childhood cancer, juvenile diabetes, Down syndrome, and cystic fibrosis combined

Early diagnosis and intervention of an individual with autism can reduce the lifetime support costs by 66%

A Notice to Our Community Concerning a Recent Privacy Incident

Metrocare Services values the confidentiality and privacy of the individuals we serve. This notice is to make our community aware of an incident at Metrocare in which your information may be impacted.

On November 17, 2017, we learned an unauthorized third party gained access into email accounts of some Metrocare employees. We immediately took steps to secure the accounts and began an investigation, which included hiring an outside forensic firm to assist us in the investigation. The investigation determined the unauthorized access occurred between August 15 and November 17, 2017, and could not rule out whether emails containing individuals’ information were accessed by the third party.  We are continuing our investigation to identify the individuals whose information was contained in the email accounts.

We have not received any indication that any of the information in the email accounts has been misused. However, we wanted to notify our community of the incident, and assure all of you that we take this incident very seriously. When we have completed our investigation and are able to identify which individuals’ information was contained in the affected email accounts, we will mail letters to those individuals.

We regret any inconvenience or concern this incident may cause our community. To help prevent something like this from happening in the future, we are taking steps to add additional security measures to our current information technology infrastructure, and provide additional information security training to our employees. We have established a dedicated call center to answer questions our community may have regarding this incident. If you have any questions, please call at 1-833-214-8742, Monday through Friday, 8:00 A.M. to 5:00 P.M., Central Time. 

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