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Metrocare has been caring for people for 50 years.

1.9 million Texans live with a serious and persistent mental illness

6.4 million Texans have a mental illness and would benefit from treatment

Last year, nearly 50,000 adults received services from Metrocare

Last year, 15,000 children received care from Metrocare

70% to 80% of parents with a child with autism will get divorced

40% of children with autism do not talk at all

Autism impacts more children than childhood cancer, juvenile diabetes, Down syndrome, and cystic fibrosis combined

Early diagnosis and intervention of an individual with autism can reduce the lifetime support costs by 66%

A Notice to Our Community Concerning a Recent Privacy Incident

Metrocare Services values the confidentiality and privacy of the individuals we serve. This notice is to make our community aware of an incident at Metrocare, in which your information may be impacted.

On November 17, 2017, we learned an unauthorized third party gained access into email accounts of some Metrocare employees. We immediately took steps to secure the accounts and began an investigation, which included hiring an outside forensic firm to assist us in the investigation. The investigation determined the unauthorized access occurred between August 15, 2017 and November 17, 2017, and could not rule out whether emails containing individuals’ information were accessed by the third party.  Metrocare’s investigation determined that some individuals’ information was contained in the email accounts which may have been access by an unauthorized third party. The information included individuals’ names, dates of birth, health insurance information, health information and, in some cases, Social Security numbers. 
Metrocare began mailing letters to affected individuals on March 16, 2018. Metrocare has not received any indication that any individual’s information has been misused. Out of an abundance of caution, Metrocare offered one year of complimentary identity protection and restoration services to those individuals whose Social Security number was affected.  As a general rule, Metrocare recommends you review all health care related statements you receive and be alert for any health care services you did not receive from any of your providers. If you learn of any services you did not receive, please promptly contact your provider.
We regret any inconvenience or concern this incident may cause our community. To help prevent something like this from happening in the future, we are taking steps to add additional security measures to our current information technology infrastructure and providing additional information security training to our employees. We have established a dedicated call center to answer questions our community may have regarding this incident. If you have any questions, please call at 1-833-214-8742, Monday through Friday, 8 am to 5 pm, Central Time. 

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