YOUR RIGHTS

Metrocare Services (“Metrocare”) is dedicated to providing quality services and helping the people we service find lives that are meaningful and satisfying.  As such, we are committed to helping you know your rights while you receive medical and social services from us.  We have available the following resources to help you learn about your rights and where to go for assistance.

KNOW YOUR RIGHTS

When you receive services from Metrocare, you have the:

  • Right to accept or deny services
  • Right to receive or refuse treatment
  • Right to be free from abuse, neglect, and exploitation
  • Right to file grievances about the quality or level of services received or did not receive
  • Right to receive a copy of your medical records
  • Right to view and inspect a copy of your medical records
  • Right to limit who may receive a copy of your medical records
  • Right to request who has requested a copy of your medical records
  • Right to modify/edit your medical record where there is incorrect information

METROCARE’S NOTICE OF PRIVACY PRACTICES

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

YOUR RIGHTS HANDBOOKS

All persons who receive from Metrocare are provided with the Consumer Rights Handbooks from the following Texas State agencies:

Mental Health (MH) Services

Intellectual Developmental Disability (IDD) Services

RIGHTS PROTECTION OFFICES

The Rights Protection Offices are available to you to address your complaints and grievances against Metrocare or a Metrocare staff member if you feel that you have been:

  • treated unfairly,
  • denied needed services,
  • denied accommodation to meet your special needs, or
  • unable to resolve a complaint about services with your Metrocare staff person

Rights Protection Offices

Metrocare Client Rights Protection Office

Client Rights Protection Officer
Phone: 214-743-1296
ClientRightsOffice@metrocareservices.org

MH Services

DSHS Office of Consumer Services and Rights Protection
Phone: 1-800-252-8154

IDD Services

DADS Consumer Rights and Services
Phone: 1-800-458-9858
E-mail: crscomplaint@dads.state.tx.us
 
Disability Rights Texas
Phone: 1-800-252-9108
Online: Disability Rights Texas Online Service Request
 

REPORTING ABUSE, NEGLECT, AND/OR EXPLOITATION

If you suspect or believe that you are or a family member/loved one (child, person with a disability, and/or an adult over 65 years old) is a victim of abuse, neglect, and/or exploitation from a Metrocare staff person or another healthcare or social services provider, you must file your report directly to:

            Texas Department of Family Protective Services
            Phone: 1-800-252-5400
            Online: Texas Abuse Hotline

Please review the TDFPS website for additional information to Report Abuse, Neglect, or Exploitation.

Are you or your loved one searching for compassionate behavioral health care? Get Started

Did You Know

1.9M

Texans live with a serious and persistent mental illness

6.4M

Texans have a mental illness and would benefit from treatment

17K

children received care from Metrocare last year

Get Involved

We would not be able to provide quality mental, physical and emotional health services without dedicated support from the community. Donations and volunteers provide us with the funds and abilities to help those in need.

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