Metrocare Elam Family Mental Health Clinic
Metrocare Elam Family Mental Health Clinic provides mental health care for adults, teens and children at 9209 Elam Road in Dallas.
See hours
Hours of operation
- Monday
- 8:00 am - 5:00 pm
- Tuesday
- 8:00 am - 5:00 pm
- Wednesday
- 8:00 am - 5:00 pm
- Thursday
- 8:00 am - 5:00 pm
- Friday
- 8:00 am - 5:00 pm
- Saturday
- Closed
- Sunday
- Closed
Address
9209 Elam Rd
Dallas, TX 75217
Phone
Hours
Mon-Fri, 8 am to 5 pm
Who we serve
Adults, teens and children
Your first visit
At the first visit you will meet with a Qualified Mental Health Professional to complete assessments, talk through needs and set initial recovery goals. Each client is also evaluated by a psychiatrist or nurse practitioner, and a financial assessment is completed with the business office. Parents or guardians attend with children and teens. Please arrive 30 minutes before your scheduled appointment time.
- Photo ID or driver's license (parent or guardian ID for children)
- Social Security card
- Birth certificate and guardianship papers for children (if applicable)
- Front and back of all insurance cards (if insured)
- Proof of income from the last 30 days (if uninsured)
- Proof of residency from the last 30 days, such as a utility bill or lease (if uninsured)
Insurance & payment
Metrocare provides services to all individuals regardless of ability to pay. We accept Medicaid, Medicare, CHIP, private insurance and self-pay, with self-pay options on a sliding fee scale. For those who are uninsured, services may be available free of charge after a financial assessment.
Please bring copies of any insurance information to your first appointment.
Planning your visit
Accessibility
This location has a wheelchair-accessible entrance.
Appointments
Call the clinic at 469-780-2211 or request an appointment online and our team will contact you about next steps. Please arrive 30 minutes before your scheduled appointment time.
Frequently asked questions
How do I make an appointment at Elam Family Clinic?
Call the clinic at 469-780-2211 or request an appointment online at https://www.metrocareservices.org/mental-health-services/adults/. A Metrocare team member will contact you about next steps. Parents can request care for a child or teen at https://www.metrocareservices.org/mental-health-services/children-teen/.
Do I need insurance to be seen?
No. Metrocare provides services regardless of ability to pay. We accept Medicaid, Medicare, CHIP, private insurance and self-pay. If you are uninsured, services may be free after a financial assessment at your first visit.
What should I bring to my first appointment?
Bring a photo ID, your Social Security card and the front and back of all insurance cards. If you are uninsured, also bring proof of income and proof of residency dated within the last 30 days. For a child, bring the child’s birth certificate and Social Security card, the parent or guardian’s ID, and guardianship papers if applicable.
See the full list at https://www.metrocareservices.org/what-should-i-bring-to-my-first-appointment/.
What happens at the first visit?
You will meet with a Qualified Mental Health Professional for assessments and goal setting, see a psychiatrist or nurse practitioner for an evaluation, and complete a financial assessment. Please arrive 30 minutes early.
What should I do in a mental health crisis?
Call the NTBHA Crisis Hotline at (866) 260-8000 to talk with a trained mental health counselor. For immediate help, dial 911.
