Call us Toll Free at 1.877.283.2121

Metrocare has been caring for people for 50 years.

1.9 million Texans live with a serious and persistent mental illness

6.4 million Texans have a mental illness and would benefit from treatment

Last year, nearly 50,000 adults received services from Metrocare

Last year, 15,000 children received care from Metrocare

70% to 80% of parents with a child with autism will get divorced

40% of children with autism do not talk at all

Autism impacts more children than childhood cancer, juvenile diabetes, Down syndrome, and cystic fibrosis combined

Early diagnosis and intervention of an individual with autism can reduce the lifetime support costs by 66%

Rights Protection Offices

RIGHTS PROTECTION

If you feel that you have been:

  • Treated unfairly,
  • Denied needed services,
  • Denied accommodation to meet your special needs, or
  • Unable to resolve a complaint about services with your MRLA staff person.

You may contact any of the following Rights Protection Offices:

Metrocare Client Rights Protection Office
Client Rights Protection Officer
Phone: (214) 743-1296
ClientRightsOffice@metrocareservices.org

MH Services
DSHS Office of Consumer Services and Rights Protection
Phone: 1-800-252-8154

IDD Services
DADS Consumer Rights and Services
Phone: 1-800-458-9858
Email: crscompliant@dads.state.tx.us

Disability Rights Texas
Phone: 1-800-252-9108
Online: Disability Rights Texas Online Service Request

INTERMEDIATE CARE FACILITIES – INTELLECTUAL DEVELOPMENTAL DISABILITIES (IDD)

To report incidents and/or complaints specific to ICF/IDD facilities, please call the Consumer Rights and Services Office of the Texas Department of Aging & Disability Services (DADS) hotline number at
1-800-459-9858.

The following must be reported to DADS Consumer Rights and Services Office, regardless of the time of day, regarding ICF/IDD facilities:

  • Death – if the death of a resident involves unusual circumstances that cast doubt upon its being a natural death, the death must be reported.
  • Missing resident
  • Abuse allegations
  • Neglect allegations
  • Exploitation allegations
  • Misappropriation of resident property
  • Drug diversions – also notify the local police department
  • Serious accidental injuries
  • Serious iInjuries of unknown origin

ICF/IDD Reporting Procedures:

  • Facility name
  • Resident name(s)
  • Time and date of incident
  • What occurred
  • Condition of resident(s)
  • Person(s) involved (other than resident)
  • Name of person responsible for resident
  • Physician name(s)
  • Action taken by facility authority to date

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