RIGHTS PROTECTION
If you feel that you have been:
- Treated unfairly,
- Denied needed services,
- Denied accommodation to meet your special needs, or
- Unable to resolve a complaint about services with your MRLA staff person.
You may contact any of the following Rights Protection Offices:
Metrocare Services
Rights Protection Officer
Linda Thompson
1380 River Bend
Dallas, Texas 75247
(214) 743-1258
Lthomps@dallasmetrocare.com
Texas Department of Mental Health and Mental Retardation
Office of Consumer Services and Rights Protection
P.O. Box 12668
Austin, Texas 78711-2668
(800) 252-8154
Advocacy, Incorporated
1420 Mockingbird Ln
Dallas, Texas 75247
(214) 630-0916
INTERMEDIATE CARE FACILITIES – MENTAL RETARDATION
To report incidents and/or complaints specific to ICF/MR facilities, please call the Texas Department of Human Services hotline number at (800) 459-9858.
The following must be reported to the TDHS state office in Austin, regardless of the time of day, regarding ICF/MR facilities:
- Death – if the death of a resident involves unusual circumstances that cast doubt upon its being a natural death, the death must be reported.
- Missing resident
- Abuse allegations
- Neglect allegations
- Exploitation allegations
- Misappropriation of resident property
- Drug diversions – also notify the local police department
- Serious accidental injuries
- Serious iInjuries of unknown origin
ICF/MR Reporting Procedures:
- Facility name
- Resident name(s)
- Time and date of incident
- What occurred
- Condition of resident(s)
- Person(s) involved (other than resident)
- Name of person responsible for resident
- Physician name(s)
- Action taken by facility authority to date
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